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New PDF release: Business Process Management and the Balanced Scorecard :

By Ralph F. Smith

ISBN-10: 0470047461

ISBN-13: 9780470047460

ISBN-10: 0470102144

ISBN-13: 9780470102145

Enterprise method administration and the Balanced Scorecard indicates managers tips to optimally use the balanced scorecard to accomplish and maintain strategic good fortune whilst the enterprise setting alterations. It quite fills the distance among thought and alertness to facilitate using approaches as a strategic weapon to carry world-class functionality.

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Additional info for Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

Sample text

This shouldn’t necessarily be seen as an indictment of the CIO. qxp 38 10/4/06 12:00 PM Page 38 The Strategic Process modify systems in the past. So the CIO should not go on the defensive and feel the need to justify why changes have occurred. If differences of opinion persist on whether a certain issue is truly a weakness or not, simple data collection is an option that could resolve things. Trying to fix all problems on the spot is another common tendency that can easily quadruple (or more) the amount of time an organization spends on weaknesses during the informal assessment phase.

And so forth. Again, this will help minimize the probability that the informal assessment approach will result in missing key issues. The output of this assessment will be a list of issues that will influence the organization’s ability to achieve its vision, including internal and external positives and negatives. This list of issues will be utilized in developing the strategy map, to be discussed in later sections. If the organization is sufficiently large or complex and feels that the informal approach will not suffice, techniques for a more formal assessment are presented in the next section.

Located to the right of the P/D/C/I box are the outputs, which are defined as what is produced from the P/D/C/I. For example, the output of the shipping process would be freight arriving at its desired location. qxp 10/4/06 48 12:00 PM Page 48 The Strategic Process The output of a hospital would be a discharged and (hopefully) healthy patient. The output of an IT department would be (hopefully) smoothly running systems and projects completed on time and within budget. These outputs go on to the customer, which again could be internal or external.

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Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers by Ralph F. Smith


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